Shipping & returns

We ship using reputable freight companies like TNT, Toll, Aust Post. Price of shipping is automatically calculated in the shopping cart. For areas that are remote, mining or above 26th parallel, please contact us for a freight quote as these areas cannot be validly calculated in the shopping cart.

We endeavour to ship your order as soon as possible. After we have confirmed your payment, we strive to dispatch your order within one working day. Within Australia, please allow for a delivery time of approximately 1-4 days except for country areas which can take up to 10 days. There are no dispatches or deliveries during weekends or public holidays, but we will send a tracking number to your email as soon as we ship your item so you know that it’s safely in transit.

We can arrange Express delivery, just give us a call to arrange it. We usually have your goods dispatched within 1 working day.

For heavy items (over 25kg) you will need a forklift to unload at your place – please do let us know if you are uncertain of what may be required. We can recommend local service providers if needed.

We’ll always do our best to get your order to you in the shortest possible time. Please allow up to the indicated timeframe (in working days) to receive your shipment.

If you are unsure of when your order is due, or did not receive a ‘Tracking ID’, please contact us so we may check your order status.

• Metro Orders | 1-4 Working Days
• Regional Orders | 3-10 Working Days
• International Orders | 7-14 Days

We are very experienced with sending items internationally. Please select your chosen Shipping method from within the online store.

If you are unable to find a suitable or preferred provider for your location, please get in touch and we’ll assist you in utilising a custom provider.

Rest assured your product purchase will be packed by our technical staff with the right amount of care and attention to detail to ensure it arrives to you safely and ready to use!